Support
Get in Touch
Need help using Duly or want to flag a report issue? Send us a message. For property, legal, or financial advice, speak with a qualified professional.
Send us a message
Send your question or feedback. Human support replies are asynchronous, and response times vary.
Contact Information
Contact us by email or the form.
Online service
Duly operates online. We do not have a physical office or offer in-person visits.
Availability
Use Duly any day, including Sundays, subject to maintenance and outages. Human support replies are asynchronous.
Frequently Asked Questions
How long does a property report take?
Completion time varies with the property, available sources, demand, and provider availability. You can follow progress while Duly researches; we do not guarantee a fixed completion time.
What information do you need from me?
Select a New Zealand property address and sign in to a free account to start research. Verify your email to read the full report. No credit card is needed.
Are property reports private?
Reports are public, shareable property research. Guests see previews and any verified user can read full reports. Account-only notebooks and shared shortlists have separate access controls. See our privacy policy for details.
What if a report contains a mistake?
Reports and assistant answers are AI-generated and may be wrong or incomplete. Verify findings with original sources and qualified professionals. You can submit report feedback or contact support at any time. Our terms explain the limitations of liability and your statutory rights.